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Members FAQ’s

Got some questions about our membership packages or about memberships in general? You’ll find answers to many of your questions below:

GC SUNS EASY PAY

Q: WHAT IS EASY PAY?

Easy Pay (formerly Smart Pay) is the Club’s membership payment plan option allowing you to pay for your membership in one lump sum or in equal monthly instalments over 6 or 10 months.  The payment will be taken on the 15th of each month via a nominated VISA or Mastercard. If the 15th of the month falls on a weekend, the GC SUNS Easy Pay deduction will be transacted on the next business day.

Members renewing on the GC SUNS Easy Pay upfront option will have their annual membership fee deducted in full on 15 November 2016. Any new members who sign on to the upfront plan after this date will have their full payment deducted upon receipt of signing up.

Q: WHAT ARE THE BENEFITS OF GC SUNS EASY PAY?

Easy Pay makes renewing your membership easier than ever with an automatic rollover each year. If you are a reserved seat holder you never need to worry about having to renew your membership by the cut-off date. Plus if you hold a guaranteed Grand Final ticket membership (Platinum & Gold A), signing up with Easy Pay means you won’t ever lose this privilege.

It also allows you to pay off your membership on a monthly basis with no administration fees involved.

Q: HOW DO I JOIN ON GC SUNS EASY PAY?

You can ‘opt in’ to the GC SUNS Easy Pay via the payment section on your renewal form. Alternatively, you can contact your Membership Team on 1300 784 436.

Q: AM I ABLE TO JOIN THE GC SUNS EASY PAY AFTER THE FIRST PAYMENT HAS COMMENCED?

Yes, you can still join GC SUNS Easy Pay after the first payment has been made. Upon signing your membership you will be asked to make any catch up payments to accommodate the months that have been missed.

GENERAL MEMBERSHIP QUESTIONS

Q: HOW CAN I RECEIVE A 2017 MEMBERSHIP BROCHURE?

If you are interested in receiving a 2017 membership brochure, please email your Membership Team at gcmembership@goldcoastfc.com.au.

Q: HOW CAN I PAY FOR MY 2017 MEMBERSHIP?

You can pay for your membership via the following options:

  • Online: Visit http://www.goldcoastfcmembership.com.au and login to your My GC SUNS Account
  • Mail: Return your membership form to the club by posting it to: Membership Services, PO Box 4952, Gold Coast MC, QLD 9726.
  • Phone: Call 1300 784 436 to speak to one of the friendly staff in your Membership Team.
  • In Person: Come and say hello to us at Metricon Stadium, Nerang-Broadbeach Rd, Carrara QLD 4211. We are located behind Carrara Indoor Sports Stadium
    We are open: 9am – 5pm Mon to Fri (excluding public holidays)
Q: WHAT ARE VALID CONCESSION TYPES FOR A 2017 MEMBERSHIP?

Concession memberships are available to the following concession card holders:

Student Concession Membership
Student concession membership is available to full time students. When applying for a student concession membership, proof of concession details are requested at the time of application. Student concession members must also carry their student identification with them on match day.

Pension Concession Membership
Pension concession membership is available to members holding pension concession cards issued by Centrelink, the Department of Health and Community Services, the Department of Veteran Affairs for the aged, disability support, war veterans, single supporting parents, disability carers, war widows and TPI pensions. When applying for a pension concession membership, proof of the applicants concession details are requested at the time of application. Pension concession members must also carry their current pension card with them on a match day.

*Please note Senior Cards are not a valid concession type for a 2017 Membership.

Q: WHAT IS THE AGE LIMIT FOR A JUNIOR MEMBERSHIP?

Under AFL regulations, once a child turns 15, they are no longer considered to be a junior member. The date is relevant as of January 1 each year. For the 2017 season, any child born before 1/1/2002 is no longer considered a junior member.

Q: IS A FREE SOUTHPORT SHARKS MEMBERSHIP INCLUDED AGAIN IN 2017?

Yes, to access this entitlement you must ‘opt in’ to the Southport Sharks membership on your application form. This is only valid for 2017 members over the age of 18.

Q: CAN I PURCHASE A MEMBERSHIP PACKAGE AS A GIFT FOR SOMEONE ELSE (CHRISTMAS, BIRTHDAY)?

If you are looking to purchase a 2017 membership on behalf of someone else, please contact your Membership Team at gcmembership@goldcoastfc.com.au, to organise a gift certificate.

Q: WHEN WILL I RECEIVE MY 2017 MEMBERSHIP CARD AND PACK?

Membership cards and packs will begin to arrive from late November. Members who renew prior to 30 November will receive their packages by Christmas. Any memberships purchased after 30 November will be lodged after Christmas and will receive in Mid-January.

MEMBERSHIP AND RESERVED SEATING

Q: I PURCHASED A RESERVED SEAT MEMBERSHIP IN 2016 AND INTEND TO PURCAHSE A 2017 MEMBERSHIP, WHEN IS THE RESERVED SEAT CUT-OFF DATE?

The reserved seat cut-off date is Friday 2 December. If you wish to retain the same seat you held in 2016 for the 2017 season you must renew by this date or else your reserved seat will be released back into the pool of available seats.

Q: I AM A GENERAL ADMISSION MEMBER, HOW DO I UPGRADE MY MEMBERSHIP TO A RESERVED SEAT FOR THE 2017 SEASON?

You can upgrade your membership to a reserved seat by submitting a seating request in writing via email at gcmembership@goldcoastfc.com.au or by returning your renewal form via mail.

Q: I AM A GENERAL ADMISSION MEMBER, HOW DO I UPGRADE MY MEMBERSHIP TO A RESERVED SEAT FOR A PARTICULAR GAME?

General Admission members can upgrade to a reserved seat for any home game online through the ticketing agent. You will need the 12-digit barcode number on the back of your membership card. Alternatively, you can upgrade on game day at Metricon Stadium by visiting the Box Office at Gate 1 or 3.

Q: CAN I ADD NEW MEMBERS TO OUR SEATING ARRANGEMENTS IN 2017?

Yes, we welcome all new members! Simply submit a seating request via email to gcmembership@goldcoastfc.com.au detailing the below:

  • Name, DOB, and contact details of your new friends or family members
  • Your current seat location
  • The requested seats for your friends or family members

The reserved seat cut-off date is 2 December 2017 and until this date, new members will be placed in the best available seats according to their request. If we are unable to complete their request, they can choose whether to keep or release those seats, or we can find a suitable alternative for your group. Seating requests should be placed as early as possible to allow the best chance of your first preference being allocated.

Q: HOW DO I CHANGE MY RESERVED SEAT FOR 2017?

You can change your membership seat location by submitting a seating request in writing via email to gcmembership@goldcoastfc.com.au, or by returning your renewal form in the mail. Requests should be submitted as early as possible to allow the best chance of your first preference being allocated. You can submit up to three (3) preferences for preferred seats.

If you would like to contact the club regarding seating changes for 2017 please contact your Membership Team on 1300 784 436 or via email.

Q: IS PLATINUM MEMBERSHIP AVAILABLE IN 2017?

Platinum membership has a strictly limited capacity due to a smaller number of seats available in this premium category. In 2017, very limited platinum membership may become available, with preference given to Gold A renewing members. If you are a Gold A member and looking to upgrade to a Platinum membership, please contact your Membership Team on 1300 784 436. If Platinum is unavailable and you have an interest at an entry level corporate product, please contact corporate@goldcoastfc.com.au.

Q: WHAT IS A SUNS PASS, AND WHAT DOES IT GIVE ME ACCESS TO?

A SUNS pass allows Gold A and Gold B reserved seat members to invite family and friends along to a game for FREE.

Silver Members also have the opportunity to invite guests at a discounted rate of $10.

The SUNS Pass allows the members guest access to the same seating category that the member has access to.

More information on how SUNS passes work will be distributed to members in early 2017.

Q: I HAVE AN AFL MEMBERSHIP AND HAVE NOMINATED THE GOLD COAST SUNS AS MY CLUB OF SUPPORT, WHAT DOES THIS ENTITLE ME TO?

AFL Members holding a Gold Coast SUNS Club of support package have general admission entry entitlements to all Gold Coast SUNS home matches played at Metricon Stadium and must use their AFL Membership card to access the venue. Entry entitlements include access to General Admission seating bays and standing room areas.

Q: IF I HAVE A MEMBERSHIP AND MY FRIENDS AND FAMILY DON’T, CAN WE STILL SIT TOGETHER AT THE GAME?

You certainly can! All match access memberships entitle you to General Admission seating. This means that your friends and family can purchase a ticket through the ticketing agent and together you can choose your seat in the general admission seating area on Level 1.

If you are a reserved seat member you will not have access to bring friends and family into the reserved seating area as these areas are only available to GC SUNS reserved seat members. However, you still have the option to sit with your friends and family in the General Admission seating area.

Q: WHAT HAPPENS IF I LOSE MY MEMBERSHIP CARD?

If you have lost your card please contact your Membership Team on 1300 784 436 and we can issue you a new card. A replacement fee of $10 applies. You can collect your new card on game day at the Membership Services window at Gate 3 or alternatively, it can be mailed out to you.

Q: WHAT CORPORATE PACKAGES ARE AVAILABLE?

For information regarding 2017 corporate packages please contact our Business Development Team on (07) 5510 6000 or at corporate@goldcoastfc.com.au.

Q: IF I NO LONGER WISH TO RENEW MY MEMBERSHIP, CAN I TRANSFER IT TO SOMEONE ELSE?

Yes, simply contact your Membership Team by emailing gcmembership@goldcoastfc.com.au with the new member’s details and written permission from the account holder to transfer the membership.

Details Required:

  • Full Name
  • DOB
  • Address
  • Valid Email Address
  • Mobile Number

MY GC SUNS ACCOUNT

GAME DAY – METRICON STADIUM

Q: DOES METRICON STADIUM HAVE A MEMBERS BAR?

Yes, the members Light Tower Bar is located on the eastern side of Metricon Stadium and is for exclusive use by Full Season GC SUNS members and 3 Game Light Tower Pass members only.

Q: WHAT IS THE ENTRY POLICY FOR YOUNG CHILDREN?

Children aged 5 and under as at January 1, 2017 are entitled to enter Metricon Stadium at no cost however they must not occupy a seat.

Q: IS THERE PARKING AVAILABLE AT METRICON STADIUM ON GAME DAY?

Parking is not available at Metricon Stadium on game day. Members are encouraged to use the transport options available on match days. A shuttle bus – pick up – drop off system allows members who catch the train arriving at Nerang Station to gain easy access to the stadium as well as a multiple destination bus service. Metricon Stadium also offers a Park ‘n’ Ride service on Boowaggan Road, Merrimac. Please see Metricon Stadium’s website http://www.metriconstadium.com.au/ for match day transport information.

Q: IS THERE DISABLED (PWD) PARKING AVAILABLE AT METRICON STADIUM?

A limited number of Persons With a Disability (PWD) car parks are available in the Red Car Park at Metricon Stadium for holders of a valid, government issued disability parking permit. These car parks will be issued to customers on a first in, first served basis on event day. For more information please contact Metricon Stadium on (07) 5644 6200 or email info@metriconstadium.com.au.

Q: AS A 2017 GC SUNS MEMBER, DO I RECEIVE FREE ENTRY TO JLT COMMUNITY SERIES MATCHES?

The AFL have confirmed that 2017 GC SUNS members with game access have FREE access to any JLT Community Series matches where the GC SUNS will be competing. Information on how members utilise this free access or how to upgrade their access to a reserved seat will be sent via email early next year.

Q: WHAT IS PREPLAY?

Pre Play is a credit amount that is pre-loaded onto your 2017 membership card. This credit amount can ONLY be used for food and beverage purchases within Metricon Stadium. This service is available at any food and beverage outlet displaying the PRE-PLAY logo.

If you wish to load pre play onto your membership card, please contact your Membership Services on 1300 784 436.

Q: HOW DO I PURCHASE TICKETS TO INTERSTATE MATCHES?

Any member can purchase tickets to an away game by contacting Membership services on 1300 784 436 or gcmembership@goldcoastfc.com.au prior to the cut-off date. The cut-off date for all away games will be two weeks prior to the game.

SUNS SHOP

Q: WHAT ARE THE TRADING TIMES FOR THE SUNS SHOP?

The SUNS Shop is open Monday to Friday from 9am till 5pm (excluding public holidays) and can be accessed via Gate 4 at Metricon Stadium. On game day, the SUNS Shop will open from when the gates open until half an hour after the final siren. For all internet orders please click here. For all other enquiries please contact the SUNS shop on (07) 5644 6226 or at merchandise@goldcoastfc.com.au.

Q: AS A 2017 MEMBER, HOW DO I USE MY 10% DISCOUNT AT THE SUNS SHOP?

The 10% discount applies to all 2017 members on presentation of their membership card and is valid at the SUNS Shop or online. Members 10% discount is not redeemable when using membership vouchers and does not apply to memorabilia or clearance/sale items. 2017 members discount expires 31/10/2017.

Q: WHAT DOES MY MEMBERSHIP VOUCHER ALLOW ME TO PURCHASE?

2017 membership vouchers ($15, $20, $25, $30, $35) allow members to purchase merchandise from the SUNS Shop at a minimum transaction spend of $30 per voucher. This discount does not apply to memorabilia products or any clearance/sale items and are not valid in conjunction with members 10% discount.

Membership vouchers are only valid in store at SUNS Shop. Each member must present their 2017 membership card during transaction with vouchers expiring 31/10/2017. Member vouchers are not redeemable for cash.